Clinical excellence must be the priority for any health care system. 5 dimensions of service quality. Service Excellence Meaning 20 Guides Examples Any promotional content will be deleted. . By definition service excellence refers to the ability of service providers to consistently meet and sometimes even exceed customer expectations. Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. The small details that make a big difference. Service excellence is your provider knowing what you need before you do. This process involves every step of customer interaction including the delivery or execution of the good or service. Service excellence is about delivering to the customer expectation and then meeting and slightly exceeding that expectation. Simply training or instructing your staff to be hospitable with the customer will not work it